Klaudeville started as a simple idea in 2014. Mon and Sunshine — a married freelancer couple working on Upwork (then Odesk) — saw they could deliver more value by building a real team around their network of customer service, marketing, and ecommerce professionals. Many of them came from brand-name environments like Apple, Dell, Chase, Telus, Zynga, IBM, and Verizon. Today the team has grown beyond customer service into Facebook Ads, Shopify development, automation, and full ecommerce operations.
To provide clients with a WOW experience and ensure their business sustainability by employing pre-vetted, expert-level freelancing professionals with exemplary attitude and character.
We show up, follow through, and deliver on what we said we'd deliver. Consistency wins long-term partnerships.
Our team owns outcomes, not just tasks. We don't need constant supervision to keep things moving forward.
Weekly updates, clean handoffs, and proactive flags. No surprises. No chasing. No guessing.
We're not a one-off contractor. We invest in understanding your business so we can grow with you.
A small, senior team with brand-name backgrounds — running every engagement with the care of partners, not contractors.
Top-rated Upwork freelancer since 2013. Project manager, Facebook media buyer, and ecommerce operator. Has scaled clients from $0 to $1M+/month and managed campaigns reaching 20M+ people. Brand background: Apple, Dell, Chase, Telus, IBM, Sykes, Sitel.
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Leads client onboarding, team management, and quality assurance across all engagements. Background in business consulting, financial advisory, and customer success operations at St. Lukes Medical Center and Philamlife.
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Leads client relationships, account management, and ongoing engagement quality. Trained across Zendesk, Gorgias, and Freshdesk. Earns repeat 5-star Upwork reviews for going above and beyond on every project.
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Handles marketing execution across social media, content, and creative production. Brings hands-on experience scaling campaigns for ecommerce brands.
LinkedIn →Beyond client work, Mon and Sunshine own and operate these ventures — which means we don't just consult on ecommerce and operations, we live it.
A coworking and collaboration space for freelancers, remote workers, and small teams. Originally based in Anonas, currently relocating to a new home for the next chapter.
Our own ecommerce store for modern home and lifestyle goods. Built end-to-end with the same playbook we run for clients — Shopify operations, social content, and multi-channel marketing.
Before Klaudeville, our team built their skills inside some of the biggest customer experience and tech operations in the world. We bring that standard to your business.
See what we've delivered for clients, or jump straight to a 15-minute discovery call. We'll show you exactly where Klaudeville fits in your operations.